Welcome to the 2020 Australia Facility Management Trends Report! Since Sodexo first entered the Australian market in 1988, we have been setting the standard for best practice in facilities management across the business, energy & resources, healthcare, government and education sectors. Everything we do is about improving people’s daily lives and enabling organisations to perfom better. By listening to our clients and consumers we co-create solutions for today and anticipate the needs of tomorrow.



FM technologyCutting edge technology is the cornerstone of innovative facilities management practice and enables opportunities to deliver services in a more efficient and cost-effective way. As technology develops, FM workers are increasingly exposed to operational improvement, both remotely and on-site. Sodexo leads the way, using technology such as augmented reality (AR) for remote location support and mobile applications to improve FIFO workers’ wellbeing. 



FM dataCollecting accurate data over time allows FM service providers to enhance their service offering to be both efficient and economic, allowing facilities to achieve operational excellence at a competitive cost. Sodexo completes an average of 250,000 work orders in Australia each year and, using automation, is able to analyse each of these data touch points to create cost reductions, optimise timings for asset replacements and predict accurate maintenance scope. 



FM TalentA diverse team means diversity of thought, improved problem solving and employee retention. Historically the facilities management industry has lacked diversity in a number of categories, but Sodexo is bucking the trend and is creating a diverse and inclusive environment across culture, age, gender, disability, sexuality and origins. 



FM SustainabilityWith the environmental impact and waste caused by business operation becoming an increasing concern, sustainable practice is more important than ever. Positive change can only come through community engagement and sustainable practice. Sodexo is committed to embedding corporate responsibility in all levels of service and delivery. 

In Australia, this commitment extends across Sodexo’s sites, with a major focus on energy use and reducing food waste and single use plastics, highlighted by milestone dates, such as WastleLESS Week and World Food Day. 


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