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Performance Program Services

Measuring service delivery and capturing real-time resident feedback in the moments that matter.

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Continuous monitoring and reporting on the delivery of Sodexo services is an important part of ensuring that our clients and their staff are satisfied with their village experience. We deploy feedback channels along the consumer journey to capture resident satisfaction with our services, to empower teams with actionable insights. By providing access to live dashboards and

Why choose Sodexo Performance program 

At Sodexo, we’re committed to service excellence. Our program is comprised of quality assurance audits and capturing real-time resident satisfaction. Using a range of digital solutions, we proactively track and report on the performance of our services. By partnering with our clients, we set clear expectations and goals for ensuring our teams are hitting their targets.

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Quality Assurance Audits

We build a comprehensive evaluation framework of defined parametres, objectives and deliverables to align with the agreed service scope. Monthly auditing using this framework allows us to identify and quantify successes, discrepancies or deviations.
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Consumer Experience

Using a range of digital solutions and feedback mechanisms, we prioritise giving a voice to the resident. This data provides valuable insight into the satisfaction of our service delivery in any location, to empower on-site teams to be responsive to resident needs.

90% 

Contracted Service Compliance

50k+ 

Quality Assurance Audits conducted in 2023 

Get Started with Sodexo

Get Started with Sodexo