Emily in Perth - Home is where your heart belongs!
Emily’s adventurous spirit has always guided her life choices. Growing up in Southeast England, she was drawn to travel and exploration, leading her to study travel and tourism and embark on a student exchange in the Caribbean. Her curiosity took her from working on a ship between England and France to a successful IT career in London, where she thrived in dynamic roles.
Despite her professional success, Emily’s love for adventure led her to quit her job and travel the world for a year, experiencing diverse cultures from China to Africa. During this journey, she met her future husband, a fellow explorer. After marrying on a Greek island, they settled in Australia, continuing to embrace new adventures together.
Moving to Australia
When Emily and her husband relocated to Australia, she initially worked for local government managing customer service. While this was an interesting phase of learning, Emily needed to feed her curious mind with further challenges. Her move to Sodexo four years ago marked the beginning of a significant chapter in her life. At Sodexo, Emily discovered the balance between her adventurous spirit and the further career growth she sought. Emily joined as a Business Improvement Lead, proving her dedication to enhancing processes and supporting teams, applying her experience in service delivery, continuous improvement, and change management.
From Business Improvement to Command Centre Leadership at Sodexo
Emily’s prowess didn’t go unnoticed. Within a couple of years, she ascended to the role of Command Centre Manager, a position well suited to her skills and ambition. Her new role was more than just a title; it was a canvas where she could paint her vision for effective operations and stellar customer service. As Emily puts it,
The Command Centre is at the heart of our operations. We handle everything from maintenance enquiries to major incidents, revenue collection to travel bookings. Sodexo’s Command Centre delivers excellent responsiveness with 80% of calls answered within 30 seconds, ensuring our customers feel supported by a capable, customer-centric team.
