emma-radcliffe-indigenous-mentor-and-community-liaison-officer-case-study

Emma Radcliffe - Indigenous Mentor & Community Liaison Officer

  • Published on Jun. 27, 2025

  • 5 min

emma-radcliffe-indigenous-mentor-and-community-liaison-officer

Emma Radcliffe

Emma Radcliffe started working with Sodexo in February 2024 as a Bar Retail employee at Nammuldi Village, beginning her career at just 25.  With strong ties to the Ngoonooru Wajarri, Yugunga Nya, and Naaguja Yamaji mobs from the Jambinu area, also known as Geraldton, Emma's Indigenous heritage is a vital part of her life and work.  Now, Emma is the Indigenous Mentor & Community Liaison Officer, collaborating with 28 Indigenous communities in the Pilbara as part of Sodexo's largest global contract with Rio Tinto Iron Ore.

Having three different tribal backgrounds shapes my worldview as I strive to ensure my people feel culturally safe and empowered in their workplaces.”  Her commitment aligns with both her values and Sodexo's mission to create an inclusive environment.  “I never thought I would find a place where I could connect my identity and my career so deeply. Sodexo provided me with that opportunity"

Embracing the Community

Emma is deeply committed to creating an inclusive workplace, playing a vital role in supporting Indigenous employees.  Her focus is on guiding them through their career paths while ensuring they feel culturally safe in their environment.  “My primary responsibility is to be a mentor, providing one-on-one support and guidance,” she explains.   “It’s important for me to be there for my colleagues, helping them navigate their journeys and empowering them to reach their full potential.”

Sodexo’s commitment is demonstrated through initiatives such as the Kai Kai Project, which has led to the donation of 10,762 meals in the past 12 months.  This effort has positively impacted between 2,100 and 2,250 Indigenous individuals and supported 15 communities. “Every meal donated represents a connection and an opportunity to make a difference in someone’s life.  I have gained more insight into this project, and it truly is a team effort,” she shared.

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Creating a culturally informed space is crucial to Emma. “I consider it a privilege to be the person my colleagues can approach—someone who truly understands the importance of culture in our workplace,” she notes.  “We all deserve to feel seen and heard, and I strive to make that a reality every day.”

“It’s not just about the work we do; it’s about strengthening the bonds within the community.”

Her mission is to create pathways for growth, equipping Indigenous employees with the tools they need to thrive.  “I aim to be a bridge—a safe space where my mentees can share their experiences and challenges openly,” she explains.  “Success isn’t just about individual achievement; it’s about lifting each other up and celebrating our shared successes.”

Pride in Daily Achievements

Emma finds great satisfaction in observing the growth and development of her mentees.  “The most rewarding aspect of my role is seeing individuals overcome challenges and achieve their goals,” she says with enthusiasm.

“When I see them tackle obstacles and strive for success, it reinforces my dedication to this work.  I firmly believe in the next generation and their potential to change the narrative.  It’s inspiring to witness their determination, and I feel incredibly fortunate to be a part of their journey, supporting them as they navigate the ups and downs of their personal and professional lives.  Each success story is a reminder of why I do what I do, and I am constantly in awe of their resilience and creativity.”

Her commitment to creating a supportive culture is evident in her daily interactions.  Emma takes pride in being a reliable source of encouragement, guiding Indigenous employees through their personal and professional journeys.  “Knowing that I can make a difference—a positive influence in someone's life—is incredibly motivating,” she reflects. 

It’s a privilege to be able to assist my mentees in navigating their paths.  I try to create an environment where they feel safe to express themselves and take risks.  By empowering them with the tools and support they need, I hope to instil a sense of confidence that they can carry with them throughout their careers.

A Sense of Belonging at Sodexo

When reflecting on the essence of Sodexo's work culture, Emma says, “It feels like being part of a family.  Everyone is welcoming and genuinely values belonging and inclusion.”  This strong sense of belonging drives her passion for her role and inspires her to create an inclusive environment where every voice is heard.  “It's a workplace where people are encouraged to grow, and they receive the support to do so,” she emphasises.

She believes that building a sense of community within the organisation is vital for long-term success. “People here love to see others thrive, and that kind of environment is invaluable.  It motivates everyone to contribute to each other's success,” Emma explains.

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The Next Generation 

For Indigenous individuals contemplating a career with Sodexo, Emma's message is heartfelt and empowering: “Joining Sodexo is like becoming part of a family business that truly cares about you. There are incredible opportunities for growth and development. If you want to soar and create a future filled with possibilities, this is the place for you,” Emma emphasises.
 

In recognising Emma Radcliffe’s contributions, we celebrate not only her leadership but also her commitment to uplifting Indigenous voices and nurturing the next generation of Indigenous leaders.  Emma is more than an employee; she is a champion for cultural inclusivity.  As we continue to support her efforts, we look forward to the positive changes she will inspire in the years to come.