Today’s changing lifestyles are prompting people to seek new ways of improving their quality of life. These new aspirations have opened up a new market of personal and home services, in which Sodexo is now delivering innovative solutions.
A multitude of factors contribute to the fast pace of life experienced by individuals. Companies are seeking solutions that make everyday life easier for their employees or customers in order to retain them and ensure their well being. From this point of view, company concierge services are a highly valued benefit.
Concierge services on demand
Circles, our company concierge services specialist, responds to every need, from running the simplest errands to satisfying complex, time-consuming requests. Whether an employee wants to organize a dinner at a special destination, have a camcorder delivered to the hotel, obtain a last minute travel visa, have a car dropped off at the garage, find a plumber or have clothes dry cleaned without leaving the office, Circles will find a solution.
A stress-free workplace = a more productive company
Employees can make their requests to a concierge on duty at the company's offices, a concierge available by telephone or a virtual concierge on a dedicated web portal. The services save energy and make life more comfortable and less stressful so employees can concentrate on their work. That means productivity gains for the company and greater employee satisfaction.
Biogen Idec, the world leader in biotechnology, uses Circles know-how to attract and retain employees and optimize the performance of its workforce of 4,500 people. The return on investment was immediate: in the United States, Biogen Idec achieved considerable productivity gains and the rate of voluntary departures dropped from 14 to 5.
Enhancing customer relationships
Satisfied customers are a company’s best promoters. Organizations can also offer our concierge services as an added benefit for their own clientele. These services give companies a real competitive advantage in meeting individual needs and generating customer loyalty.
In December 2004, a member contacted Circles to tell us that his son was vacationing in Asia during the time of the major Indian Ocean earthquake and subsequent tsunami.
He called a Circles concierge because he had been unable to reach his son. The concierge vowed to do all that was possible to including creating a personal "Personality Profile" of the member's missing son, which helped pinpoint his possible locations. A global search took place – including in Washington, D.C., the Netherlands, London and across the Pacific Rim. The concierge eventually located the son and his companion staying on an island resort off the coast of the Philippines and was able to reconnect the relieved customer with his son.