Reception and Concierge
In today's competitive climate, customer service is critical to keeping your customers... and your reputation. The expression of your brand and business value begins at your front-line where customers (existing and prospective) make their first contact.
Outsourcing your customer-facing functions lets you focus on your core business. Sodexo Australia's Client Services works with you to manage customer relations and craft unique customer care solutions. Building loyalty. Enhancing customer experience. Influencing perception. It all adds tremendous value.
We treat your customers as we treat our own. Our dedicated staff and infrastructure handle customer relationships efficiently and effectively, with respect and understanding. Our track record proves it.
Currently, a Sodexo team is dedicated to a valued client in the banking industry, where Client Services manages reception, conference and catering operations at head offices in Brisbane, Sydney, Adelaide and Perth. Services include reception, courier management, room booking and utilisation, VIP visitor management, security pass control, customer service and systems training. We manage over 30 conference facilities including audio-visual, training rooms and external client meeting facilities, liaising closely with physical security services whilst concentrating on the emotional security a positive experience can provide.
Each month, Sodexo people process over 15,000 visitors around the country - with over 10,000 to our Sydney sites alone.
Sodexo is dedicated to providing the ultimate customer experience. We achieve this via a highly-empowered workforce, a focus on innovation and a commitment to enhancing consumer communication and client partnerships. Service and performance, along with constant attention to compliance, provide clients with the security and satisfaction that lead to long-lasting partnerships. Our staff are sourced from a variety of hospitality-based backgrounds, sharing a strong spirit of service and an eagerness to make every day a better day.
